Client context lived in fifteen heads and forty Slack channels. Reports ate the first week of every month. "Where are we on this?" was the most-typed sentence in the company. Sound familiar?
An agency brain went live on shortlist's own server — bootstrapped from the website, then fed by every meeting, email thread and doc. One agent grew around it: support triage, client health scoring, reporting, onboarding.
Each process moved only when the team trusted the output. Some never moved — judgment calls stayed human. That's the point.
Reports draft themselves and get reviewed, not written. New clients are onboarded from a single intake call. Client health is scored continuously instead of discovered at renewal. And the team that lived it now sells it — through rewire.agency.
"It changed the way we work on a daily basis. What was said once stays known — nobody repeats themselves, and the week starts before we do."
How we rewired ourselves — the showcase
Thirteen slides on the whole build: the architecture, the ten connected systems, the agent in Slack, and what changed seat by seat. Eleven weeks, one memory.